Southeast Asia Market (7-Day Conditional Return Policy)

I. Southeast Asia Market (7-Day Conditional Return Policy)

Applicable to all orders shipped to Southeast Asian countries

1. Return Period

You must contact customer service to submit a return application within **7 natural days** upon receiving and signing for the goods. Applications submitted after the deadline will not be accepted.

2. Return Eligibility

Return requests are only accepted under the following scenarios:

• Goods received are severely damaged during transit and cannot be used normally
  - Items delivered are obviously inconsistent with order specifications (e.g., wrong color, size, model)
• All handmade items have slight unique craft marks, which will not be regarded as product defects for return requests.

No unconditional returns for non-quality-related reasons are supported. Customized products and unsealed consumables are non-returnable.

Change-of-mind returns (dislike, unsuitable size, personal preference) are not supported unless we approve the request manually. Buyer shall bear all return shipping fees for agreed voluntary returns.

3. Return Procedure

- Submit your return application to \[Customer Service Email\] within 24 hours after receipt, attached with an unboxing video or multi-angle clear photos of defective items.
- Our customer service will provide the return address upon confirmation. You must send the parcel back within 3 days and supply the tracking number.
- Any packages returned without prior confirmation from customer service will be rejected.

 4. Shipping & Cost Liability

- If the return is caused by our liability (transit damage / incorrect item delivery): We shall cover all return shipping fees, and you will not bear any extra charges.
- If the return is not our liability: You shall pay return shipping fees, all inbound and outbound customs duties and customs clearance fees. The original shipping cost of your order plus a 20% handling fee based on the order amount will be deducted from your refund.

5. Refund Processing

After our warehouse receives and inspects the returned goods, refunds will be transferred to your original payment account within 7–14 business days. All returned products must be kept intact with original packaging and properly protected. Insufficient packaging resulting in secondary damage will lead to a reduced refund amount.

 6. Contact Information

For inquiries, please email us at: htian870@gmail.com